Service & Spare Parts

Fast technical support for your machine

Does your machine need a repair or a spare part? Send us a request with a few details and photos, and our technical team will get back to you with a solution as soon as possible.

✉ Send your request to service@uneltisimo.ro 📝 Fill in the warranty form →

How to send your request in 4 steps

The more complete the information, the faster we can identify the problem and the right part — often without you having to bring the machine to us.

Photos and video of the machine

Clear overview images showing the general condition of the machine
A short video of the machine running (if possible), for an accurate assessment

Photo of the identification plate

A clear image of the machine's rating plate (model, serial number, year of manufacture)
Required to identify the machine precisely and to verify the warranty

Description of the problem

What exactly is not working and how the fault shows itself
The date the problem appeared and the conditions of use
How long the machine has been in use and any recent modifications or interventions

Detailed images of the affected part

Photos of the part from several angles, well lit
A close-up of the problem area for precise identification
A short video clearly showing the faulty part

📩 Send all materials to service@uneltisimo.ro — or use the form below to upload them directly from your phone.

How the warranty works

Every request is reviewed by our technical team based on the materials you send. The warranty covers manufacturing defects, in accordance with the applicable law and the terms of the warranty certificate.

✔ Defect covered by warranty

We repair it free of charge, from pickup to delivery

Transport arranged by us — we collect the machine from your address with specialised transport, free of charge and insured
Professional repair — full service with original spare parts, testing and quality control before return
Delivery back to you — the machine is returned repaired, at our expense

✖ Defect not covered by warranty

We repair it for a fee, based on a quote

The warranty does not cover faults caused by:

Improper use or failure to follow the instructions in the manual
Lack of regular maintenance (oil, filters, greasing, etc.)
Unauthorised interventions or modifications to the machine
Normal wear parts (blades, belts, knives, filters, etc.) and accidental damage

In these cases we send you an estimated quote for the repair and parts, and the work is carried out only with your approval.

Important: whether a fault falls under warranty is determined only after the technical assessment of the machine, not automatically. That is why detailed photos and videos help us give you an accurate and fast answer — sometimes even before the machine is transported.

Send your request online

Fill in the warranty form and upload photos and videos directly from your phone or computer. Your request goes straight to our service team.

📝

Online warranty & service form

Press the button below to open the form, where you can fill in the details and attach photos and clips of the machine.

Open the warranty form → Takes only a few minutes · You can attach photos and video directly from your phone

💡 Tips for the fastest possible response

Detailed photos and videos help us provide a solution faster
Make sure the images are well lit and clear
Include information about how long the machine has been in use
Mention whether you have recently made any modification or intervention to the machine

Have questions before sending your request?

Call center hours: Monday – Friday, 10:00 – 16:00 · We are committed to responding as soon as possible ⏱️

📞 0369 630 012 ✉ service@uneltisimo.ro